Our standard delivery cost is £4.99 to the UK mainland only. Ireland, the Channel Islands and parts of Scotland are not covered under this cost.
Orders over £99 will be delivered free of charge to UK mainland addresses only.
Some items are advertised as free delivery although less than £99, this is only to UK mainland addresses only.
If unsure about our delivery costs please contact us to check.
If you order something from us and we are unable to fulfil your order with the delivery cost the website has charged we will contact you straight away and offer you a full refund or the option to pay a little more to get the goods delivered. Items over 1 metre in length will incur an extra charge, we will be happy to price this if you contact us for a quote
You can choose to collect your purchase from the shop.
We can deliver to Northern Ireland, Southern Ireland, Scotland and the Channel Islands, please allow an extra day for items going to the bellow addresses.
- Southern Ireland, shipping costs start from £15.00
- Northern Ireland, shipping costs start from £15.00
- Channel Islands, shipping costs start from £20.00
- Scotland, shipping costs start from £10.00 * Not all parts of Scotland are affected by this increase and smaller items are sent via the royal mail.
The exact shipping costs we incur from our couriers vary from item to item based on their weight and size, we can always check the exact cost of an order for you before you place your order with us.
Time-scale
Normal delivery will take between 1-3 working days depending on the stock availability. Some of the lighting we sell is from Europe and takes 14-21 days. This is detailed under specification on each product.
If you want to check the delivery time for any item please email or call ahead of placing your order.
Excepting the delivery
All deliveries must be signed for and cannot be left with a neighbour.
Items ordered from us with a value in excess of £250 will be marked with a label asking you too check the items fully before signing for them in good condition. If you sign for a box as undamaged and accept the goods in good condition and then find out they are damaged this may invalidate our claim with the couriers so we please ask that you take care when signing for expensive items and make sure they have travelled well. If any driver refuses to let you check your order simply sign for the box as damaged this will cover both of us in the event of a claim.
We can deliver to you place of work if this is easier.
Breakages and returns
If your item is broken you have 14 days to let us know. We will then raise a claim for the goods with the courier, a new item will be dispatched as quickly as we can obtain it. You may be asked to send a photograph of any damage and some couriers as part of processing a claim will ask to inspect the goods and packaging. Will will keep you informed and try wherever possible to minimalize any inconvenience on your behalf.
You can also choose to have a full refund. This will include the delivery charge you would have been charged. Items are guaranteed for a minimum of 12 months from the date of receipt. If an item is faulty please contact us and we will arrange collection and redelivery. If we cannot re-supply the goods we will give you a full refund. This will include the delivery you would have been charged. If you order an item and cancel it you may still be charged the delivery fee.
Cancellation
If you want to cancel a delivery please do so by email as soon as possible.
If the item has already been dispatched you may still be charged the delivery fee.
If you wish to return an item which has already been delivered it must be in the original packaging and returned to us within 14 days. Please send all returns to us recorded delivery or via a courier.
Before completing a transaction you will be asked to agree to all the terms and conditions so please make sure you are happy before doing so.
Thanks Ablectrics